Last Updated: [03/15/2025]
At SoloPurse, we value your satisfaction and stand behind the quality of our handbags. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please review our policy carefully before initiating a return. By placing an order with SoloPurse, you agree to the terms outlined below.
Return Policy
Eligibility for Returns
Returns must be requested within 30 days of the delivery date.
Items must be unused, in their original condition, and include all original packaging, tags, and accessories.
Items marked as “Final Sale”, gift cards, and personalized/custom handbags cannot be returned.
If an item arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue.
How to Initiate a Return
Email us at support@solopurse.com with your order number and reason for return.
Our support team will review your request and provide a Return Authorization Number (RAN) along with return instructions.
Pack the item securely and include the RAN inside the package.
Ship the item using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Return Label Options
Self-Paid Shipping: You can choose any courier of your choice for returning the item.
Prepaid Label (If Applicable): For certain return requests, we may provide a prepaid return label. The cost of the label will be deducted from your refund.
Processing Time for Returns
Once we receive your return, please allow 3-5 business days for inspection and processing.
If approved, we will notify you via email and proceed with the refund or exchange as per your preference.
Refund Policy
Refund Eligibility
Approved returns will be refunded to the original payment method.
Refunds cover the product cost but do not include original shipping fees (unless the return is due to a SoloPurse error).
If your return does not meet our policy guidelines, we will notify you, and the item may be sent back at your expense.
Refund Timeline
Refunds will be processed within 10 business days after the return has been inspected and approved.
Depending on your bank or payment provider, refunds may take additional time to reflect in your account.
Non-Refundable Situations
Items that fail inspection due to wear, damage, or missing original packaging.
Custom handbags, personalized items, and “Final Sale” items are not eligible for refunds.
Orders canceled after shipping can only be refunded for the product cost, excluding shipping fees.
Exchange Policy
We offer exchanges for eligible items of equal or lesser value.
If the requested item is unavailable, a refund will be issued.
Customers are responsible for return shipping costs unless the exchange is due to an error on our part.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at support@solopurse.com within 48 hours with a clear description and photos of the issue.
We will cover return shipping costs for damaged or incorrect items and provide a replacement or refund as necessary.
Contact Information
For any questions regarding our Return & Refund Policy, please contact us:
Business Name: Solopurse
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (214)Â 245-8494
Business Mail:Â support@solopurse.com
Business Address:Â 7503 Sienna Dr, Fort Worth Tx 76133, United States
At SoloPurse, we are committed to providing a seamless shopping experience. If you need assistance, our support team is happy to help!