Last Updated: [03/15/2025]
At SoloPurse, we strive to provide a secure and seamless payment experience for our customers. This Payment Policy outlines the accepted payment methods, security measures, billing processes, and related terms to ensure smooth and trustworthy transactions. By making a purchase on our website, you agree to the terms of this policy. Please review the details below to understand how payments are processed at SoloPurse.
Accepted Payment Methods
For your convenience, we accept the following payment methods:
Visa (Credit and Debit)
Mastercard (Credit and Debit)
American Express
PayPal
Apple Pay
Discover
All transactions are processed in USD. If you encounter any issues with your payment method, please contact us for assistance.
Payment Security
The security of your financial information is our top priority. SoloPurse processes all transactions through PCI-compliant payment gateways, ensuring the highest level of security. Our website uses Secure Socket Layer (SSL) encryption to protect payment details during transmission, preventing unauthorized access.
We do not store your credit or debit card details on our servers. Instead, all payments are processed securely through trusted third-party payment providers. Additionally, we implement fraud detection systems and regular security audits to enhance transaction security.
Billing Information
To complete your transaction successfully, you must provide:
Full name
Billing address
Valid payment details
Updated contact information (email and phone number)
Incorrect or incomplete billing details may result in delays or order cancellations. For first-time buyers or high-value purchases, additional verification may be required for security purposes. Our team will promptly contact you if any billing issues arise.
Authorization and Verification
When you place an order, your payment method will undergo an authorization process to validate the transaction. This may appear as a pending charge on your account. The funds are not deducted until the transaction is successfully completed.
Once authorization is confirmed, the payment will be processed, and your order will move to the fulfillment stage. If a payment is declined, you will receive an email notification, and your order will not proceed until the issue is resolved.
Cancellations and Refunds
Orders can only be canceled before they are shipped. If you cancel an order before shipment, a refund will be issued to your original payment method. Refund processing times may vary and can take up to 10 business days, depending on your financial institution.
Once an order has been shipped, cancellations are not possible. Refunds for returned items are subject to our Refund Policy.
Failed Transactions
If your payment fails during checkout, please check:
Sufficient funds in your account
Correct billing details entered
Validity and expiration date of your payment method
If the issue persists, try an alternative payment method or contact your financial institution. Our support team is available to assist with any payment-related concerns.
Fraud Prevention
To maintain a secure shopping environment, all orders are screened for potential fraud. If suspicious activity is detected, your order may be placed on hold for additional verification. If verification is unsuccessful, SoloPurse reserves the right to cancel the order and issue a refund. These security measures protect both our customers and our business.
Contact Information
If you have any questions or encounter issues during checkout, please contact us:
Business Name: Solopurse
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (214)Â 245-8494
Business Mail:Â support@solopurse.com
Business Address:Â 7503 Sienna Dr, Fort Worth Tx 76133, United States
At SoloPurse, we are committed to providing a secure and hassle-free payment experience, ensuring your satisfaction and trust in every transaction. Thank you for shopping with us!