Frequently Asked Questions (FAQ) – Solo Purse
Welcome to the Solo Purse FAQ section! Here, we answer common queries related to our products, shipping, payments, returns, and more. If you need further assistance, feel free to contact us at support@solopurse.com.

Q1.What products does Solo Purse offer?

Ans We specialize in premium-quality handbags designed for everyday use. Our collection includes:
Shoulder Bags
Tote Bags
Crossbody Bags
Evening Clutches

Each product is crafted for functionality and style, ensuring you find the perfect bag for any occasion.

Q2. How long will it take to receive my order?

Ans Delivery times vary based on location and shipping method:

Standard Shipping (Domestic): 5–7 business days.
Processing Time: 1–3 business days.
Once shipped, you’ll receive a tracking number to monitor your order’s progress.

Q3.What payment methods do you accept?

Ans We accept secure payments through:

✔ Visa (Credit & Debit)
✔ Mastercard (Credit & Debit)
✔ American Express
✔ Discover
✔ Apple Pay
✔ PayPal

All transactions are processed securely via PCI-compliant payment gateways.

Q4. Can I cancel my order?

Ans Yes! You can cancel your order before it is shipped by contacting us at support@solopurse.com.

Once dispatched, cancellations aren’t possible, but you can return the item following our Return Policy.

Q5. What is your return & refund policy?

Ans Returns are accepted within 30 days of delivery for unused items in original packaging.
Personalized or Final Sale items cannot be returned.
Refunds are processed within 10 business days after the item passes inspection.
For detailed information, check our Return & Refund Policy.

Q6. What if I order the wrong product?

Ans If you mistakenly order the wrong product, contact us immediately at support@solopurse.com or call +1 (214) 245-8494.

If your order has not shipped, we’ll correct it for you.
If it has shipped, you can return it within 30 days (return shipping costs apply unless it’s our mistake).
To speed up the process, you can place a new order for the correct item while we process your return.

Q7.What if my order arrives damaged?

Ans If you receive a damaged product:

Inspect the package and, if possible, reject the delivery.
If damage is discovered later, contact us within 48 hours at support@solopurse.com.
Provide order details, photos of damage, and packaging condition.

We’ll offer a replacement, refund, or store credit, depending on the situation. If needed, we’ll provide a prepaid return label.

Q8.How do I track my order?

Ans Once shipped, you’ll receive an email with a tracking number. Use this to monitor your shipment via the courier’s website.

Need help? Contact our support team!

Q9. What if I entered the wrong shipping address?

Ans If you entered an incorrect shipping address, contact us immediately at support@solopurse.com.

If the order has not shipped, we can update it.
If already in transit, we may not be able to change it.
If the package is returned to us, you’ll be responsible for re-shipping costs.

Q.10 How do I contact customer support?

Ans Our team is here to help! Reach out via:

📧 Email: support@solopurse.com
📞 Phone: +1 (214) 245-8494
🕘 Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)
💬 Chat Support: 24/7

Contact Information

Business Name: Solopurse
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (214) 245-8494
Business Mail: support@solopurse.com
Business Address: 7503 Sienna Dr, Fort Worth Tx 76133, United States
We’re committed to providing the best service and ensuring your shopping experience at Solo Purse is smooth and delightful!